Subscription support of computers in organizations;
Special projects related to set up, monitoring of servers and specific and non-standard software applications;
Computer and peripherals support on demand (non-subscription service). Hourly rates apply;
Office IT relocation support;
Design and building of local networks and structured cable systems from ground up;
Video monitoring with internet access to real-time streaming;
VOIP telephony;
Maintenance and repair of computer peripherals, cartridge refills and others.
Subscription support of computers in organizations.
Subscription support of computers is a comprehensive solution for office IT support for small and medium size organizations
We identified four types of activities that make up the subscription support service:
Preventive visits of our trained specialist to your location
Technical user support over the phone, email or ICQ
Remote administration of your server or computer network within your organization
Unlimited emergency visits of a specialist in case of your hardware breakdown
Such comprehensive approach allows for maintenance of technology in a perfect working condition and quickly and effectively resolve emergency situations.
Among other services we also provide: maintenance and repair of office equipment (cartridge replacement and cartridge refill for printers, copiers, all-in-one printers, full range of maintenance support). We also provide services related to IP telephony.
The highest service quality is attained by assignment of one of manager to your organization. In addition there is an IT support hot-line.
To learn more about our IT-support and discuss a free visit to your location of one of our managers please call us at (495)661-4303.
Special projects related to set up and maintenance of servers and specific and non-standard software applications.
In case you don’t think that continuous subscription support addresses your needs, you may contact us in order to request a tech audit on a project by project basis.
We are qualified in following areas:
Local network administration based on Windows Server 2000/2003/2008, DHCP, DNS, AD, SQL, terminal, ISA
Operating Systems *nix (Linux, FreeBSD), initial set up and maintenance of servers, internet traffic filtration, set up of VPN;
Cisco systems (equipment and VPN set up)
Mail servers (MS exchange, MDaemon, Communigate Pro and others)
Firewalls (Kerio Winroute and others)
IP telephony, digital IP phone systems
Computer and server support on demand (non-subscription service). Hourly rates apply.
In the instances where there is no need for special project development and solutions, for example, the involvement of a server engineer at a company’s satellite location outside Moscow, if that satellite office also has an IT hub, we can provide you with pay as you go option (based on the hourly rates).
The technical support billing rate is 1,500 rubles per hour. Minimum 2 hours per visit. The time of service is recorded in 30 minute increments.
At the end of the visit we compile a Job Progress Report for your acceptance.
Ask our managers if non-subscription pays as you go option may best address you needs.
Dismantling and reassembly of IT-equipment, networks and IP telephony when your office relocates – “Office IT relocation support”
For a smaller company relocation of its IT system and telephony equipment and set up may be quite overwhelming in today’s technological environment. Poorly organized IT-relocation may result in unexpected setbacks, from simple delay in operations to loss of valuable data.
AMC-admin offers to small and medium-sized businesses solutions in IT-relocation, which were tested over time. This service includes a onetime fixed fee.
IT-relocation usually includes:
-Preliminary assessment with visit of both locations and cost estimate of relocation (FREE OF CHARGE)
-Research of most effective (least costly) providers of internet and telephony in new location
-Set up of new local network (including dismantling of the old one, if deemed necessary)
Testing of the existing local network at the new location (dismantling if deemed unsuitable for your needs, price list fees apply)
If you are interested in the service described above, please do not hesitate to call us at 661-4303. An estimate can be provided over the phone as well.
Preliminary assessment.
Your office staff is already working hard to achieve their everyday objectives and the challenges of office IT relocation may be overwhelming for a person who is not trained in information technology.
Allow our company guide you through a rather complex process of local network set up and plan a successful relocation of your office.
In the new location it is likely that you will need to face the following tasks: add new phone numbers, laying of twisted pair cables, wireless network and internet set up, telephone system set up and transfer of phone numbers and extensions. We have experience in addressing all of these and other challenges. Call us and you will have one less issue to worry about.
Telephone system and Internet.
Telephone system and internet access are two most important aspects of company infrastructure and a lot of companies face problems when they do not work as planned.
Delays may reduce productivity and may become costly.
These are just some of the problems that we have witnessed in our practice and successfully resolved:
Insufficient number of telephone lines and extensions (we will set up IP-telephony for you)
No capabilities to set up internet access and telephony system
Excessive costs paid for internet and telephony due to your landlord’s control over the infrastructure
Our experience will help you avoid many of these problems.
Relocation over the week end.
If case you do not want to interrupt your company’s business activity not even for a day or an hour, we can discuss a special service – “relocation over the week end”.
If necessary we will perform all the testing and set up over the week end, all you have to do is to show your staff to their “old” work stations and they will pick up where they left Friday without any interruptions.
Design and set up of local networks and structured cable systems
This service includes:
Design of the most efficient location for the components of the cable system; (based on customer’s objectives)
Design of the local network
Design of the data security system
Assistance in choosing most suitable network equipment
Set up and maintenance of the network
We set up both hard-wired networks and wireless Wi-Fi networks.
Based on what business objectives your local network serves to achieve and your capabilities, we will suggest the most effective and efficient solution for your office network.
We can do the following:
Set up of a work station as part of a local network
Installation of cable management systems, cable molding
Cable installation
Installation of network outlets
Set up of active network switches and other equipment
Server optimization
If you already have a local network, but you would like to increase capabilities or improve performance, we would be happy to help you to tune it up for the best performance.
Office IP-telephony
We organize intra-company IP-telephony
Channels within the country and abroad, which allows for considerable cost reductions associated with the telephone system. (up to 60% reduction).
Set up of video surveillance systems (including ones with live internet streaming)
We will design and set up any video surveillance systems in your office and live streaming over the internet.
This services has become very popular with company management for monitoring of the working office environment or production process while they are absent from location. We will set up the monitoring of the desired location from anywhere in the world, where there is internet connection. We have installed over 40 of such system to date.
Maintenance and repair of office equipment, cartridge refills and other.
We refill all types of cartridges, for which quality toners are produced and spare parts exist, we will always advice on how to cut costs in printing, for instance, we offer special solutions related to color printing, which allow to cut color printing costs 10 times. For your convenience you can choose among different options: refills in your location or in our special lab.
What is included in the refill process:
Complete disassembly of the cartridge
Removal of old toner from the cartridge
Replacement of worn out parts
Refill of the cartridge with quality toner in accordance with manufacturers specifications
Chip replacement (necessary for certain cartridges)
Running of printing tests
Cartridge repackaging
For customers with subscription service this additional service is added to the monthly bill.
Our managers are ready to answer all your questions!
